Answers to the questions we get asked the most.

We are a passionate team and we work very hard to ensure that our service provides the ultimate, no hassles service and only the very finest produce and products at the most affordable prices possible.

If you can’t find the answer below, please don’t hesitate to contact us.

Delivery

Which days of the week do you deliver?

We can deliver your fruit to your office, any day of the working week* and as often as you like.

Can an order be sent to multiple delivery addresses?

Yes, we can deliver to multiple sites across Scotland and supply you with one consolidated invoice for all orders if required.

What areas do you deliver to?

We can deliver to most areas across Scotland including Edinburgh, Glasgow, Inverness, Dundee, Crief, Perth and Dumfries.

Do we need to be in to receive our delivery?

No, as long as you let us know when ordering then we can leave your delivery in an agreed safe location.

Bank Holidays & Christmas

Bank Holiday Mondays – If you have one delivery per a week and this falls on a Monday or Tuesday we will deliver this box on the Wednesday. If you have multiple deliveries per a week we will cancel Monday and Tuesday deliveries and deliver Wednesday onwards.

Christmas – As most people are out of the office we don’t normally deliver between Christmas and the New Year. We will e-mail you closer to the time with exact delivery times.

Ordering

In order to ensure you receive the very best office delivery service to suit your needs its best to call or discuss your requirements with us on the phone or via live chat.

Order amendments

We try and control waste of food as much as possible. The contents of each box and production are carefully planned in order to ensure this we request that you give 2 working days notice of any changes to your delivery for all items.

Prices

Please note that we reserve the right to increase the price per fruit Basket/Box in the future. This will occur when there is an increase in our costs (fruit costs, staff wages and fuel costs). We will inform you in advance of such a change. You can cancel your subscription at anytime by giving us two working days notice.

Payment

Payment is made monthly in advance by invoice, direct debit or recurring card payments. We invoice monthly in advance, at the beginning of each month. Payment is due within 8 days of the invoice date.

Fruit Crates and Baskets

If your delivery of fruit is in one of our wooden fruit crates or fruit baskets this remain the property of Eatfruit at all times. If you have fruit crates the empty crate will be picked up by our driver and replenished with a new one bursting with more office fruit. Should the driver be unable to pick up the crate, or it has gone missing a £10 replacement charge may be added to your invoice.If you have fruit baskets, please save these until you have around 20 and we will arrange for them to be picked up.

Products

Allergens

Eatfruit handles many allergens on site including nuts. Due to our packing process and re-use of boxes there is a risk of cross-contamination from these, and all other allergens in our fruit boxes, fruit baskets and all other goods we supply.

Fruit

Please wash all supplied fruit prior to eating.

Satisfaction Guarantee

We aim to ensure that you, an your team are entirely happy with you delivery. Fresh produce however can be unpredictable, if we fail we aim to resolve any issue to your total satisfactions. If any piece of fruit is not to your satisfaction you will not be charged for it. This guarantee covers the specific fruit affected by the quality issue you experienced and you must contact us within 24 hours of the incident. A credit note will be raised for the value of the fruit affected.

Our fresh fruit is selected, ripened and normally lasts up to 2 days in an office environment  (between 15-20 degrees centigrade). If the temperature in your office is higher or lower than this range, this can have an impact on the quality of the fruit.

Your Data

Your data is important to us. We will process your data according to our Privacy Notice which you can review here.